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| - If Time Warned Cable ever tries to sell you a new service and tells you that everything will be the same, and that you would not see any changes in your services, RUN away as fast as you can.
I just had a horrible experience with a TWC Tech representative and a supposed Supervisor named Aaron or Erin.
I had Digital Phone service installed on Thursday 3/5/15. The techs (Clayton and Matt) that were over had trouble getting my wireless internet up and running. After 3 hours here, with out success, I told them that I would have my work tech guy try to help me in the morning, and if he could not , I would call them back. These guys were very nice and very conscientious. One of the Techs Clayton, thought of something on his way home that evening and called me to tell me they changed a setting from the office. Clayton didn't have to do that. I feel it was above and beyond for him to do it after hours! It worked! I had wireless internet, but little did I know, that my wireless printing was still not working. I found that out Friday night when we tried to print something. I tinkered with it a little and still nothing. I called TWC this morning and got a tech representative named Misty (I think). She tried her best to try to help me, even downloading a HP manual and looking at some troubleshooting options. She was very nice. Unfortunately, I cut her off trying to switch phones. When I called back, I got a gentleman (used loosely) that was no help at all. He basically said my printer wasn't their problem. I asked to speak to a supervisor. After being on hold for several minutes, he came back and told me that a supervisor wouldn't be able to give me any more options than he would. I told him I was very angry that he was "road-blocking" me from his supervisor, so he transferred me. Aaron (Erin), the supervisor was no more help. He basically told me to call HP if I had a printer problem. I asked him it TWC would pay for the HP tech charges and he said no. Then I said I wanted his service techs to come back out an fix everything back to the way it was (my wireless working) and he said he would but he would have to charge me for the service call. I asked for his supervisor's name. He gave me one. We will see on Monday when I call if it was legit. If I get no satisfaction from him, the next call I make will be to WOW to change my service. Apparently, 19 years of loyalty to TWC means nothing except escalating fees, fewer services and HORRIBLE customer service. All I want is for everything to be working the same as it did before they walked through my door the other day. Is that too much to ask considering that's what they promised me?
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