Slow service. Now I know why I do my financial service business with banks and not credit unions. You may have lower rates on loans and other lending products but you pay with reduced service. I received a mailer in the mail to refinance my auto loan at a reduced interest rate. I've called the phone number instructed and was told by member services to leave a name and number for a call back from a loan officer. I've called so far two days ago with no return call and then followed up today with another call to only be told that due to overwhelming response to leave my name and phone number. As a bank employee that is also a share holder, I probably will leave my business at the bank.