My husband and I are huge pho/Vietnamese fans and were so excited to stumble across this place. We always order take out (which is always promptly ready in 15 minutes) so I can't speak to the dine in experience or service issues others have complained about. The people who have taken and fulfilled our orders have always been very friendly and our orders always accurate.
We give 10 stars to the enormous and delicious summer rolls. Be sure to get them with pork rather than chicken. I agree with what others have said that their peanut dipping sauce is lacking something but it's still not bad.
We also give 10 stars to their AMAZING grilled pork (whether on bahn mi or a vermicelli bowl...heck, we've even ordered it by itself). Super flavorful.
The pho is the best we've found in the area. Broth is well seasoned, portions good. We always get the pho tai and it does not disappoint.
The only things that have disappointed thus far have been the spring rolls, which are just rather lackluster; nothing special. I love spring rolls, especially on my vermicelli bowl so this was a downer for me.
The other reason for 4 stars instead of 5 is that it's a bit pricey. Two entrees plus our appetizer will usually run around $35, which is high for take out and high for Asian food in general. Hasn't stopped us from returning many times though.