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| - I took my Nissan Xterra, which was purchased from another dealer less than a year ago and in good condition to this location to get the routine service performed at 120,000 miles and to fix an oil leak, I signed an estimate saying the total for both items would be around 700.00. A few hours later, while I was at work, I received text messages saying that my car was in horrible condition and that it needed 4,000.00 worth of extra work beyond the 700.00. I told them to cease everything and I would be in to pick up my car after I got off work. When I went to get my car, the associate told me I could not have my car because it was taken apart to be fixed...which puzzled me because I told them earlier to forget everything and I just wanted my car back. That associate was also very rude and offended both me and my boyfriend. As I was leaving the lot, I noticed my car was not taken apart, it was in the parking lot. Very angry at this point because now I feel like I am being taken advantage of and lied to, I called the service manager in the morning and explained to him how upset I was and that I just wanted my car back. He was extememly rude to me, even though he did admit my car wasn't taken apart and according to him it was just a "communication error". He was not helpful at all and very defensive. Later on that day I started receiveing text messages and calls from one of the service associates, basically harrassing me, telling me to call back the service manager and tell him it was all his fault and not the other guys fault. Hardly professional, and when I again called to further complain about this matter to the service manager he was again rude and of no help at all. I picked up my car and was charged 680.00 for basically nothing- transmission conditioner, balance and rotate tires, oil change, air filter and battery check. All of which would've cost 200.00 or less anywhere else. I am actually not even sure they did anything the 680.00 was supposed to do because my car still shakes as if the tires have not been balanced or rotated. They wouldn't let me take my car unless I paid so I just wanted to be rid of this headache and get my car back, so I was forced to pay money for services I believe I did not even recieve and even if I did a total rip off and taking advantage of a female who doesn't know much about cars. And as a side note- what they wanted 4,000.00 for I was quoted from another certified mechanic that I would only be charged 650.00 for from that mechanic.
Do not take your car here, they take advantage of women and over-charge for services.
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