I have high expectations when I enter a Jacobs & Company type establishment.
I expect that when I have a 9pm reservation that my table be ready within a reasonable amount of time. I expect a prompt drink at the bar while I'm waiting. I expect the cut of meat that I ask for to be available and I expect that meat to be cooked in a way that I so choose.
When you fail to meet these pedestrian standards you should expect a poor review.