Went there earlier today with my dad. He had purchased a skimmer net there 3 months ago and spent over $40. It was already falling apart. The place was busy, we waited in line for 10 minutes. we were told he waited too long to return it. then he quickly went over to another coworker and came back to offer $5 off of the purchase of a new one. We picked it up to leave and my dad told him we would never be back and that he had done a lot of business there. The cashier just dismissed us. I thought it was terrible customer service. We went right next door to Leslie's, where the gentleman was helpful, discounted some shock treatment and carried the items to my car. We will be giving our business to Leslie's from now on!