Spent 4 nights here for a first trip in TO and had a great experience.
My travel partner fell ill the first day there. The hotel staff went above and beyond and got us a same day appointment (within a couple of hours) at a nearby doctor and worked with the pharmacy next door to make sure my friend got her medicine.
The rooms were nice (and we got a complimentary upgrade, which is also nice), but really the service here made the trip.