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  • DO NOT RENT A CAR HERE! I just had be worst customer service experience of my life! I came to return my rental. I arrived at 1:15pm, the doors to Avis were locked but according to the operating hours listed they should have been open until 6pm. I called the phone number on the door. Andy, the worst employee I've ever met answered the phone and told me to hold (he didn't ask). I was on hold for 7+ minutes so I hung up and called back. Andy answered again, before he could tell me to hold I interrupted him and asked if they were closed. He said, "No, I'm on my lunch." I got angry at that point and asked him why he had me on hold for so long if he was on his lunch! He then said, "I'll be there in 10 mins." When he arrived he didn't apologize. He acted like nothing happened. He asked for the keys and said, "I'll be back in a minute." When he returned, he gave me a balance that was higher than I expected so I asked him questions. He then responded in an annoyed tone! I told him to just close me out. In a calm manner I said, "Just so you know, this experience is unacceptable. You didn't apologize for closing for lunch without putting up a sign, putting me on hold for a long time, making me wait outside for 30 minutes, my higher balance, nothing." He then argued that I only waited 15 minutes! He then said, "I'm entitled to have lunch. Fine, I'm sorry I had that you had to wait 15 minutes." I'm furious with this guy. I would NEVER employ someone like Andy khachatourians! Avoid this place! Never again will I rent a car from Avis!!!!
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