Their customer service/employee training certainly needs some help. As a friend and I entered, one employee had their backs to us and never turned around and another employee, a young lady just looked at us as we entered. We didn't as much receive a hello or I'll be with you in a minute. Just a silent stare from her. We stood there at the counter wanting to place an order a bit confused by the reaction of the employees. As this was happening another employee, I assume a manager by his attire walked from the back passed us and started to assist another customer who just walked through the door. With that my blood starting to boil, we left and went to Starbucks. First impressions are everything and I'll never step foot in that establishment again.