Just had a frustrating experience.
Called to get into their hunter safety course. Was referred to tactical west whose website is useless so called a number of times and left multiple messages to get scheduled. Never returned call.
Called bass pro the morning of the class as soon as they opened and they had no information other than the class is starting now and there's no one to talk to. The sales associate star was rude, completely unhelpful and unable to get a manager to get a quick resolution.
As much as I used to like the store I don't know if I will be going back. Their customer service is no longer a priority.
Update,
I was called by the manager and assured that the service I received was not to their standard and they are better than that. May give them another shot.