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  • We've been here twice since moving to Madison, as they're the closest shop to our home. I'm in two minds about them, so hopefully this doesn't get too long. Our first encouter with them was when we were in the middle of moving from our hotel to our apartment over the weekend and our brake line went. We went in on Monday morning and asked them to tow it to their location from the South Towne shopping center. They did so ($60 for the tow), and had our car fixed by Wednesday morning. The price was high, but not higher than anywhere else, but not the best deal, either. So, reasonable. However, as I was driving the two blocks home, one tire went flat. I walked back, told them what had happened, and let him know we had previously had no issues with our tires. I asked if he could tow it back or if it would be safe to limp, and he said he couldn't tow it as their tow truck requires inflated tires (cue my suspicion of how my tire went flat in the first place), but they would also charge me for the tow. So I decided to limp the car back. At this point, my opinion of them was pretty low. However, as I got back to my car, the service man drove up in the tow truck and said that he wasn't sure if it was safe to limp. He checked out the tire, figured out that he could try to patch the bead, so he just took the wheel back to the shop and patched the bead. Only charged me $10 for that whole fiasco, so after that I had a pretty good impression of Seversin's Our second encounter was more recent. We hit a deer with a glancing blow. We were pretty sure that the car was mechanically fine, but we wanted to get it checked. In addition, one headlight assembly was toast, so we requested that they replace that and realign the other headlight. It took almost a week to get our car back from that, and when we did, it was making a new sound -- bubbling. After a bit of research, it seems this can be from low coolant. We refilled our coolant, and as of right now things are okay, but I am really disappointed that they didn't address that issue, or at least tell us -- especially as the body damage was near the coolant reservoir and radiator. However, their customer service is pretty good, and they're convenient. They also look to be good for regular maintenance.
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