I looked around at some animal hospitals around my area and these guys seemed to be pretty well established and have a decent following. I called them up, scheduled the appt and dropped him off early Saturday morning for his surgery. The staff were all very friendly and the office was clean. I was able to print and fill out the 'first visit' forms from their website so that helped with check in time. All in all a good experience. I will continue to trust them with my dog