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  • I wanted to like this place so much based on the reviews. Let me preface: we move a lot. By the time we leave the area, the veterinarians know us on a first-name basis and know our pets' names/personalities. We have four elderly pets and they are our family. So we did a ton of research about vet hospitals in the area and chose Warm Springs. I felt great after the first appointment but then things went downhill from there. Appointment times were nowhere close to being kept. Wait times were anywhere between 10 minutes to 30 minutes. Okay, that's the price for quality pet care. That said, by the time it was our turn, the appointments felt rushed and after the first appointment, absolutely no real feeling that they knew my pet at all. I also hated that they consistently took my dog in back for treatments - I'd never had any other vet do this. The building was under construction. It had a very small-practice vibe and things were cramped. These are all things I tried to live with but there were two final straws. First was the inability to see us on an emergency basis during office hours - for 48 hours. Most practices I've gone to have always had emergency appointments available. We were given an appointment two days from the day I called. I was worried that it was pancreatitis - not something you should wait two days on getting checked out. I was told to call another practice - this negated the reason for establishing a regular vet if if their instruction was to call another vet! So I drug all her records to that other vet (their sister practice, Desert Inn). Even Desert Inn asked me why I was taking my dog to them when our regular vet was Warm Springs. The final straw was when I raised concerns that laser therapy (although worked at every other practice) seemed to stop working once we took our dog to this practice. The recommendation, without looking at anything, was to give my dog rimadyl. Let me back up: she recommended I give my dog with extremely high liver values RIMADYL. I immediately said "no way". I made the decision then to try someone else because it was obvious that my pet was a number. So I was very underwhelmed by this practice. I wanted to like it with all the rave reviews but for us it was hit-or-miss and not enough to have us trust them with our pets' care.
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