Avoid this location at all costs. Spend the time to drive a few minutes down the road to the other location in Mentor, Ohio.
We came in on a Friday morning for 8am for breakfast. The restaurant was semi busy and we were seated right away. It took us almost 20 minutes to get coffee and hot water for tea. Our food took another 20 minutes and when it came out, two people in our group were handed food and the person (not our waiter) looked at me and was like "you didn't get anything" and I said no I did. So they had zero idea what was going on at any point. My food came 10 minutes later (and it was cold).
The best part is when I ordered a slice of strawberry pie to go. Our waitress gave us our check and said that if we didn't want to wait at the table for the pie we can pick it up when we pay. We waited 15 minutes and never got the pie so, as we had been there over an hour for a quick breakfast we went up to pay where we were exposed to the nastiest older woman I have encountered in customer service.
I explained to this woman nicely that I had paid for a slice of pie and was told I could pick it up here. She ignored me and grabbed my receipt, threw my change back in my hands and I then again inquired about the pie and she accused me of not paying for it (I showed her the receipt). Then she said "it is not my problem." I said to her actually working here and at the register it is your problem and you need to help me.
Eventually another nicer woman walked over to us to help while the old nasty woman was basically screaming at me. It was disgusting. You need to learn to train your employees in customer service. I would never come back to this location ever again. We had members of our party who were extremely upset, and who never complain disgusted by this woman.
Terrible experience.