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  • this is the worst place i have banked with i got my card stolen on sat tried to log in on line but i need my account number i don't have an account number because they will not give it to you over the phone (like most banks) however i cant access my account number on line because my account is less then 75 days old then i can have access to my own account number so after stressing all night about my card being used or not spoke to some one on sunday at the 800 number(Angelina) told her my card got stolen she blocked the card immediately then was ready to hang up i asked her can you please let me know what the last transaction was so i can make sure no one used it she told its $5.00 lol are you serious $5.00 to know my last transaction. im not just bored and being lazy and not checking my balance my self i cant im being punished for having a new account.So i asked her to just tell me my balance not past transaction just balance that is 5.00 as well lol okay.so i asked to speak to a supervisor after being put on hold for 43 minutes explained my situation got a 1 time courtesy of telling me my balance so today Monday the 4th sent a fax over to close my account down i thought about the whole situation and just did not sit well with me charging me to ask for my own balance that's why i left those prepaid cards when i was younger all the fees.THANK GOD i forgot to sign the fax because they wrote me back to inform me that i forgot to sign the fax and by the way P.S it said "there is a $20.00 fee in closing your account down because its less then 60 days old" so do you see where im going with this................................
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