Service here is hit and miss. We sat in the far section, waited for 20 minutes and then finally had to find a server for assistance. Finally got our cocktails then no one ever checked on us for a second round. We were there for an hour and then decided to go to another hotel. Mentioned to the hostess that no one was checking on our section, she apologized but really didn't seem to care as she was busy talking and joking around with the server. Asked to speak to a manager and she offered to call housekeeping for us. For a diamond lounge, unbelievably bad experience. I would expect better.
That was our second time, our first experience there was much better. The only reason I gave more than 1 star.