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| - Be prepared to be nickel and dimed, and don't believe their advertising!
My wife and I saved our hard earned money for over a year and purchased a $6,000 Train unit back in January through Precision Air. We had just found out we were expecting our first child so we wanted to get the new unit installed well before Summer to avoid any potential AC issues while she would be 7-9 months pregnant. About six weeks ago, our new unit wasn't cooling properly so I called the 602-FIX-MY-AC number around 10pm on a Saturday night and I was told someone would call me in the morning (however their advertising claims 24 hour emergency service).
In the morning, someone did call me and sent a rep out. He was very nice, however he informed me that we had a drain line clogged and it would cost $140 to take care of the job. I told him I refused to pay anything after spending $6,000 just a couple months earlier. He tried to tell me it was a "pre-exisiting condition" and it wouldn't be covered on the warranty. I declined the service and opted to use a wet-vac and do the job myself.
The next day, I got a phone call asking about my service and I told them how I was displeased. They then had the owner Erik Bryan call me directly (which I thought was a great customer service move on their part). I professionally explained my displeasure and he too told me they wouldn't do anything without $140. Isn't forgetting about the $140 and doing the job worth it to take care of a brand new customer and preventing them from going on Yelp and telling people about the bad service they were given? Erik did not like this question and basically told me he would rather not even do business with "black-mailers." He then offered me a "discount" of $40 if we had the work done, but still tried to sell me by saying this offer was only good if I got the job done that day. I also told him about the false advertising claims of their 24-hour emergency service and he told me he would get that straightened up with the call-center.
Well fast forward to this evening and our unit isn't working again. I called the number and was told a 24 hour emergency service tech would only be sent out if the unit was installed within the last 30 days.
I refuse to use this company and I will tell all my friends to not use them. They will nickel and dime you for every penny and still show no sympathy for you in a "my house is 87 degrees, humid, and I have a very pregnant wife, please help" situation.
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