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  • So, I took my dog Punkie to Clip N Tails around 8:20 in the morning on a Saturday. We didn't have an appointment, so I wanted to get there early, thinking it would only take a couple hours. Well, I dropped her off. 2 hours go by...3 hours...4 hours...finally, I called. Turns out Punkie was ready - who knows for how long, because apparently they just FORGOT to call me! How in the hell do you FORGET to call a pet owner when their dog is done being groomed?!? Then the ladies behind the counter both gave me shitty excuses. The first one said, "oh, we just got so busy." Yet, the woman who picked up her dog before me got a phone call, and her dog was only there for 2 hours. Mind you, Punkie is a Yorkie, so there's no way it took 4 hours to groom her. The second lady behind the counter said "Sorry. We were training a new girl. She must've forgot." Um...excuse me? If the people you hire are too stupid to know to CALL THE DAMNED OWNERS when their dogs are done, then you seriously need to reevaluate your hiring standards. Then, to make it worse, they said, "well, we'll give you $5 off your next visit." Guess what? There will NOT be a next visit! And you should fire the idiot who failed to do their job!
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