Went on Sunday 2-21-16 at 4:30 PM to get some shopping done. This Sam's Club is located on Pecos and Tropicana. It's the closest one to my house and I like it because it's clean and always well stocked. Check out lines are usually well staffed and most of the employees I've talked to are very friendly. We always hit up the snack bar for the outrageously cheap and tasty food.
I shopped for about 30 minutes and then I went to the checkout lane. I checked out at 5:01 PM at checkout stand #10. The total seemed a bit high but I did have a cart full of crap so I let it go and headed out to my car and loaded my things. I put my boy into his carseat and the total kept nagging at me so I pulled out the receipt and noticed they had charged me twice for a box of probiotics that I bought.
So I drag my baby back out of his carseat and head inside and go straight to customer service with the one box of medicine and my receipt. I wait in line for about 20 minutes because there are a few people in front of me. I finally get to the front and I tell the lady (the one who looks just like Old Gregg) what happened. She calls the manager and the manager says they'll have to check the security tapes. *sigh* Okay, fine.
20 more minutes roll by and by this time I'm getting mildly irritated. First they tried to rip me off, now they've made me wait 40 minutes to correct their own mistake and made me feel like some kind of criminal in the meantime.
Finally the manager calls up and gives the cashier the go-ahead to refund the money to my card. She does the refund and then she asks why the box of medicine I brought in doesn't have a "door tag". I guess the 90 year old dinosaur at the front door was supposed to give me some kind of sticker that indicates that I brought the product inside. She said she'd call the manager to check the security footage to make sure I really brought it inside and didn't just pull it off the shelf and bring it over to customer service.
Now I am losing it. On the inside I feel my skin peel away from my skull and fire shoots out of the sockets where my eyes used to be. I let her know that I was not happy and I want to go home. I'd been a pretty good sport up until that time. The solution was that the manager could walk me to the front door in leiu of having a "door tag".
I've never been so humiliated and inconvenienced. This is exactly the type of whiny review that I hate reading but I had to. *END RANT*