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| - Was happy to see the movers show up on time on load date for our big move from Calgary to Halifax. The guys got our stuff all loaded within an hour or two and then came to find me to sign off on the truck. Checking through the house, everything was gone and I was glad to see our stuff on its way to our new home. The loader informed me that he would not be the one driving our things across the country and lingered for an awkward minute, something I didn't pick up on until they were gone. I guess he was looking for a tip. Oops! I was planning on tipping the guys on the other side.
Within a day or so, I got a call from the company, letting me know that our belongings were much MUCH heavier than the estimate we had been given. The price went up, totalling close to $7000 for a two bedroom apartment. Ouch. After all this, I found out that we could be expecting our things in Halifax sometime leading up to May 15. Load date had been the 21st of April, which to me, felt like a really long time, especially since our move one year prior to Calgary from Ottawa, had been completed in about a week.
When our things finally arrived in Halifax, on the last possible day (15th), they were offloaded by a local moving company who had picked up the load in Barrie, ON. They were nice enough and seemed to take care with our belongings. When almost everything was offloaded, their crew chief came to me to discuss some damages done to our belongings. First of all was a beautiful antique coffee table that we had purchased for $250. The mover showed me the damage- 3 of the 4 wooden legs were completely destroyed, split from the base which was also damaged due to the handling. This was a table that had been with us through our last move and showed up in perfect shape on the other end, so I know it was sturdy enough to survive a move. The mover told me that he couldn't believe that the loaders in Calgary had not done anything to protect the table, that it had been loose in the truck and was already damaged by the time he took over the load. In addition to the table, many boxes were crushed or split, signs of an obvious lack of care from those handling them in transit.
The mover told me that he would talk to his boss and the company in Dartmouth, NS would be in touch within a week or so to set up an appointment with a master carpenter, one who he was sure would be able to fix our destroyed table. He gave me his private number so I might reach him if I didn't hear from his company.
Once everything was supposedly offloaded, we went through the list of numbered boxes that I had not marked as being offloaded. We were able to cross many of the numbers off the list, from cross-referencing with an itemized list, but there were still many boxes unverified. He told me that they were likely just some of the boxes he had offloaded without tags. I believed him and sent him and his partner on his way with a tip.
Once I started looking around, I realized that a large (5' by 5') metal rolling rack that my partner and I use for our business was missing. I immediately called Tippet in Calgary and was put through to our salesperson, Lorraine's, voicemail. I left her a message about the missing item, then hung up and called our mover on his personal line. He said that he didn't remember seeing it, but would look into it for me.
The following day, or maybe the day after, I was able to get ahold of Lorraine, and she told me that I was no longer her responsibility, that I was to call the company in Dartmouth, but that she would look in the warehouse for me. I called the company in Dartmouth and they took my information. Days later, I heard from Allied by email and I submitted a claim form. In a few days, I got a call from a telemarketer for Allied asking about my experience. I told the telephone agent about the broken and lost items and she said that she would put a red flag on my account so I would hear from someone sooner. Days later, two weeks after the items were reported missing, I heard from an agent for Sirva (the umbrella company for Allied) and she told me that I would be receiving $125 for my broken table now, then $125 later when I replaced the table and sent them an invoice. I'm not sure when plans changed from fixing my table to buying a new "one of a kind" antique with $250, but I didn't appreciate this approach. The claims adjuster for Sirva also informed me that, because the rolling rack hadn't been documented as missing when the load was delivered, rather half an hour later, they would not be replacing or reimbursing me for the lost item. I was upset to hear this, as we had paid over $250 + shipping for this item, and not having it adds up to lost profits for our business. After getting off the phone with the agent for Sirva, she emailed me the claim, and I responded to her email with one of my own, asking again that they reconsider my claim for the rack. I never heard back from her.
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