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| - Let me start off by saying that if you'd asked me a year ago to rate this place, I'd have given it 5 stars for sure. I'm writing this review in hopes that maybe the owners/management will see it and take some of these suggestions to make this place what it once was. My dog has been going to this day care since they opened a few years ago. She LOVES this place and that is why I continue to take her. Over the last year however, the quality and value of service has declined. I'm not sure if the business is in trouble, or if the owners are just getting greedy or what, but the price has recently went up from $21 to $24.95 (when they first opened, it was only $20). I know it doesn't sound like a lot, but if your dog is going more than once a week, $5 here and there adds up fast. Also, a lot of the little "extras" that made this place great have completely disappeared so you are getting less for your money. For example, I used to always get emailed pictures of my dog during her stays- both when she stayed overnight and when she'd go in for daycare- maybe not every day, but quite frequently. I loved getting these little photos and updates on her day. Now, if you want pictures you have to pay extra. For the last few years they've done a free overnight stay on Halloween (you only had to pay for daycamp) which included a free Halloween themed photo- this year, nada. Also, every year for my dog's birthday we'd get an email with a certificate for a free day of daycamp to be used during the birthday month- again, this year, nada. While I realize that these things were all "extras", it's what set Doggie District apart from other daycamps in the area. These are things that regular customers began to expect and look forward to, and then not only were they taken away, but to add insult to injury they raised the price to boot!
Also, over the last year there have been major staff changes. It seems like every time I go in there it is someone new. There used to be a girl that worked at the front (I think Jordan was her name) and she was awesome. She knew my dog's name, updated me on her day when I'd pick up, and she could answer pretty much any question you had. The people there now always seem lost and confused. They don't recognize me when I come in and if you ask them a question, 9 times out of 10 they don't know the answer. It often takes a while to pay because the people at the desk don't know how to use the register or credit card machine. They never tell me about my dog's stay. That's one thing I like about PetsMart day camp is that you get a written "report card" that tells you what your dog did, who she played with, how well she ate, slept, etc. Also, the new staff rarely updates their Facebook page or responds to questions or comments on there. It used to be updated almost daily with photos of the dogs in camp that day.
Lastly, I gotta say that I wish this place would start requiring that in addition to vaccination records that owners would have to submit proof of a negative fecal exam for their dogs at least once every six months. 3 times now my dog has gotten stomach bugs from this place. I am 99.9% certain they have come directly from here as she is very shy and timid (except at camp) and does not like to go anywhere (including for walks). So other than my house, the only place my dog travels is to Doggie District. She's picked up giardia once and coccidia twice.
I really want to continue to love this place. My dog is happy to go there and seems well taken care of, but I feel like the price is going up and the value is going down lately. I wish they would get some staff that knows what's going on and they need to bring back some of those little extras for long time customers who have come to expect it. There is no longer anything that sets this daycamp apart from all the rest.
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