Kind of interesting how mixed some of the reviews are? For me, this place is always a winner. Great staff and quick service. Sometimes a wait to get in, but their omelettes are great, love the pancakes, and the bacon is among the best I've had anywhere. This place is very kid and large group friendly and the menu has a great variety of offerings. It is not inexpensive, but I've always felt that I got a fair value for my $$.
Only negative is the location, as this section of Chagrin seems to get worse every year. I usually go here first and then across the street to Trader Joes. The reverse route is next to impossible!!