Unfortunately another poor experience at this location. Our server was pleasant even though it took 35 minutes to get our first course. Once the cheese course did arrive the pot was so cold that the cheese wouldn't melt to even warm up. The manager stated the cheese had been cooked too long even though the shredded cheese hadn't even melted. We weren't going to complain to get the service customers deserve, we got up and left with our family disappointed for a night out celebrating a big event. Sorry Melting Pot...burnt us once too many times.