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  • I called Greulich's on Greenway and was given an estimate of approximately $280 for replacement of a power steering pump. When I brought the vehicle in I was given a quote of $579 for the same work. I don't expect a phone estimate to be dead accurate but it seemed way out of line. When I questioned it, the price dropped to $289. I had expected a power steering flush to be part of the service but was informed it was an additional $70. After questioning, the flush dropped to $30 because the pump and hoses were already apart. Mike the service writer said it should have a new pulley because the old ones break. I checked with two Ford dealers to see if that was a problem and no one could validate that. Mike the service adviser kept calling me "bud" and "brother"...not very professional and annoying. I was told the car would be done that day. When I called at 5:00 PM the part had not arrived and they would call me back in five minutes. No call back! When I called the next day Mike said the car would be ready at 10:00 AM. I called at 10:00 AM and it was still not ready. The pump they installed was leaking and they would have to order another. Finally at 2:00 PM the repair was done correctly but the pricing confusion and poor follow up make this a place I don't want to visit again.
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