I have lived at lyric since June 2014 and just moved out March 2016. I rented a one bedroom on the first floor for a little over a year and a two bedroom on the second floor for six months. My entire first year I complained about the walking gates slamming behind each person as I lived right next to the mailroom/office/pool. All day and night outside my bedroom and living room I would hear metal gates slamming behind those who didn't take the time to softly shut the gate because there is no shock absorber or hydraulic gate/door closer like it needs desperately. I brought it to their attention several times and basically ended with "there's nothing we can do" after putting a weather strip on the inside of the gate. This is a huge corporation running the property and they can't fix gates from slamming?
I then decided to transfer to the back of the property into a two bedroom, and rented the second room to a friend. After expressing large issues with my roommate and letting them know we would be signing her off the lease- they never did an "official" walk through upon her move out even though I had requested a maintenance man come over while she moved her things and expressed I was concerned about her causing damage. The maintenance man assured me when he and I both discovered she had put a crack in her sink that I could just purchase the supplies to fix the sink and he would fix it- no problem. Perry insisted I wait until I was moving out in a few months to come back and do the work. March rolls around and I contact him to do so only to be told there was nothing he could do and they contract that work out. Which is fine- but I would have gotten it fixed well before my move out or spoken with the manager upon my roommate leaving to make sure she was held responsible for the damage charges. When I bring all of this up to Leslie the property manager she acted like I was lying to her and said she'd "get the other side of the story" and reminded me I was responsible because no walk through was done prior to my roommate being signed off the lease. However, they simply accepted her keys and never even told me she turned them in until I asked to change my locks when I told them she wasn't turning in keys to me or answering me. I'm basically forced to just eat that cost when they bill me whatever they bill me because I followed their maintenance mans instructions.
Before my final conversation with Lyric Property Manager Leslie ended I wanted to let her know that one of the reasons I was choosing to leave the property is because several of my neighbors in the back of the property don't seem to care what they keep on their patio. In the lease it states that storage and trash are not to be kept on patios. If I'm paying $1300 a month- it'd be nice if I didn't have to look out my windows and patio everyday and see crap piled on my neighbors patios. Leslie condescendingly questioned what was on the patios and when I suggested that she do a property walk through- she told me that she does and she was just in the area last week. I told her that if she was, then she was not paying attention. She then hung up the phone on me. This is absolutely unacceptable customer service.
The property is not worth what you pay and the area seems to be going downhill fast. Don't lease here- you'll regret it.