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  • I have never dealt with a company so messed up on their end. We began using Burns about 4 or 5 years ago and everyone and everything was great the first year. Every summer after that we have had issues. We used to get phone calls 30 minutes prior to them showing up and then nothing. We would have our spray days set up and then no one would show up or they would show up on the wrong day and leave a note that they came. Not to mention every technician that came to the house kept telling us how sorry they were for all the mishaps and how things were so screwed up on the scheduling side. We have also had at least 5 or 6 technicians over to spray so obviously there is a staffing issue. We talked to management a couple of times about this but nothing changed. After last summer (2015) we decided to no longer do business with Burns because of the hassle. We called to cancel services last year. We received a phone call back in January asking when we wanted our services back on and we said once again we no longer have business with them. Somehow, they put on file we would rusume services in March. We saw and heard from no one until we had a note on our door again this July that they had stopped by the house to spray but we weren't home. So they sprayed the backyard and left a note to call back to reschedule and finish the job. We called back to ask why we received this service when "once again" we had cancelled the year prior. The woman apologized and said she would fix it and to disregard our bill when we received it. Now 3 months later they are calling to collect on this bill we were told to disregard! WTF! I am not one to complain on these sights but this is the most ridiculous thing to deal with. Your company is only as good as its employees. If I could give 0 stars I truly would.
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