The store is clean & the employees are friendly.
Howeeeever, I brought in a bag of 10 or so items and they estimated an hour's wait. Understandable! An hour & a half later, I give them a call to see if my items were ready. I'm told it will be another 30 minutes. I show up 40 minutes later and they have not even started to go through my items.
The girl behind the counter apologizes and tells me it will be another 10 minutes.
They took 2 Lorna Jane leggings, an LJ top, a new w/tag pair of shorts from Target, and a few misc items (everything in excellent condition) and offered me $19 cash. She apologized for the "minor delay". I think my name had been bumped down the list because I told them I'd go do a few things and be back within the hour. As such, maybe I was not considered a "waiter".
2.5 hours total waiting time. Not really understandable on a rainy day.
Not only was I not from that area of town, but I also could not pick up the items another day because of their "if not retrieved by close, they'll be donated" policy.