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| - Whomever came up with the saying "hell has no fury like a woman scorned" knew what they were talking about. I decided to go to Snip Salon after my last hair dresser really messed up my blonde coloring and highlights. THE MOST IMPORTANT thing to me, was getting the highlights right. I picked Snip Salon based on reviews (probably by friends and family) on the Cave Creek Infamous Bulletin Board on Facebook. Here was my experience:
1) Called the salon to book appointment. Got message machine. No one called me back for more than two days
2) Called again to try to book appointment. Someone picked up and told me that they don't really have a front desk person, so this is why no one called me back. Made an appointment for a Saturday with Heather.
3) Called back again and spoke to the owner Kenny. Told him that I wanted to be sure that I had someone who really knew how to color blondes because I needed a four-month long disaster color corrected. He assured me that all of their stylists had at least 10 years experience and Heather would be really good with Blonde.
4) Got schedule for a job interview the Thursday before my appointment. So called again and asked if they had anyone who could help me pretty please, as I really wanted my hair to look nice for my job interview. Got booked with Julie.
5) Arrived for my 4:15pm appointment on Tuesday. A young girl was behind the front desk. She did not look up at me, nor welcome me, nor greet me. This is my first experience at the salon. Remember, it takes 7 seconds to make a first impression and SEVEN in person meetings to make up for a first impression. A male was taking care of someone's hair. I presume it was the owner. He did not look up, greet me or welcome me. Several other people were doing hair or milling about.
6) 4:34pm. I have still not been greeted or welcomed by anyone. A woman finishes someones hair. She goes about her business, cleans her station, talks a few moments with her co-worker and then finally wanders over to say hello.
7) I sit down and explain that I have long blonde hair with some grey roots coming in, that I had a bad color job done previously, that it was super important to me to get the color right. Requested blonde highlights, looking as natural as possible for my ash blonde base, with a little bit of extra highlighting around my face. She showed me a photo of a girl with super ash blonde and very chunky lowlights. I said no, I wanted lots of smaller, even slices of highlights and lowlights that would match my base, so that when my hair grew back in, it would look most natural. I also requested and PAID for FULL HIGHLIGHTS AND LOWLIGHTS. Not partial.
8) What I received was, overly blond hair, with highlights, lowlights not close to the roots. Chunky lowlights, the color of caramel, not ash. Two inches plus of extra highlights around face - looking washed out, not natural or subtle. And by far the most sloppy, lazy full highlights I've ever seen. There are gaps everywhere, hardly any highlights or lowlights and well, I might as well have just done partial, because that's what it looks like.
9) After spending $200, I have hair color that looks like it was done by a beginner at beauty school or amateur at best. I was very communicative about what I wanted and needed and to say I am disappointed is an understatement.
Do your research. Save your money. Go somewhere else. It is not worth the money.
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