Bob is great.
I came looking to buy a bike, and I had been a couple of decades out of practice. He was professional, polite, and down to earth.
I found the bike for me, I am 38, keep regularly fit, and don't want a 'dad' bike or a carbon fibre do it all like the youngsters. We found the perfect fit, a nice reliable 'greenbelt' worth ride, and seeing I had short legs helped me make the appropriate frame choice.
Bob is not a salesman, he is a genuine bike fanatic and wants to get the best bike for his customers (based on their interest and budget). I just wished he sells cars also.
Top bloke.