I dunno what the heck some of the other reviewers are going on about, because I think this place is awesome!
The servers are very polite: there's a young woman there with brown hair who's super nice. The chefs have also engaged me in casual conversation on a couple of occasions.
Average ambience for a fast food place. They have really nice music. I like the bar-style seating near the window.
The food is very satisfying; the burgers are above average in size and are filling as all hell. The chefs do tend to go a bit topping-crazy, however, so the burgers can get a little sloppy from time to time. If you don't want a sloppy burger, don't order a ton of toppings.
The one thing that prevents me from giving a five star review is the prices. It's VERY pricey: you can expect to pay 13$ or more for a combo, and that's not including the "extra" toppings (which can sometimes cost 2$ each). Considering that most fast food is aboit 9$ for a really good combo, it's quite expensive. Feel that scorching pain on your rear? That's Hero Burger burning a hole in your wallet.
Overall, a really good burger place in a convenient location.