I have been to this store three times and two times I just walked out because of the ridiculously slow service, lack of service or both. First time it took forever for the guy to find the part on the computer and then go the the back to get it. He said it was in stock, but the guy couldn't find it, and looked a little frazzled. It took another person to help get it and seemed pretty quick about it, not sure what the problem was.
The second time I went, they had lost their credit card server and had to call each transaction in over the phone. Realize it's not anything they can control, but the way the staff handled it could have been A LOT better. I mean blasting the phone on speaker and shouting credit card numbers to the person on the phone? No thanks, I didn't want my credit card shouted to everyone in the store...so I left and went to Auto Zone.
Final straw was when the store was apparently being upgraded. It's wonderful to updated, but don't do it during business hours. The chaos of trying to shop around workers moving end-caps and the makeshift counter they were trying to set up for the staff computer terminal didn't seem to go well. The store had a line of people waiting for...well we're not sure what. We all just kind of looked at each other trying to figure out what's going on. The staff was obviously more involved in what they were doing, than acknowledging anyone. I left and drove an extra 5 minutes up Cave Creek to Auto Zone.
Had good experiences at other O'Rilley stores but the service and knowledge here is really the worst. Save some hassle and drive 5 minutes up the road to Auto Zone.