First of all the condescending tone is not necessary per the response of this business owner. I am entitled to my review. Maybe I was mistaken as far as the carpet cleaning but I know for sure then carpet was not repaired sufficiently and I have photographic evidence as does my leasing office. Also for this company to leave a voicemail by saying "...you got your carpet done almost 5 months ago" so what!!! I just got the bill from my old apartment listing the damages which prompted my review. The carpet placed in the closet was 2 different textures, per your smarter than a 5th grader comment you need to apply that to your tech's logic. Why would you put two different carpet textiles down when they obviously do not match? You did not tell me to go an purchase my own carpet as you only said a small patch of carpet from the closet could be removed to patch in the damaged areas. Citing that the closet is not a visible area where a patch removed would be noticeable. This tech took a huge square out of the carpet within the closet. I was getting ready to return your phone call when I noticed your unprofessional yelp comment, now I don't want anything to do with this company. In conclusion with the service received and your response I doubt I will ever refer you to anyone! Thanks for nothing.
UPDATE
First of all the condescending tone is not necessary per the response of this business owner. I am entitled to my review. Maybe I was mistaken as far as the carpet cleaning but I know for sure then carpet was not repaired sufficiently and I have photographic evidence as does my leasing office. Also for this company to leave a voicemail by saying "...you got your carpet done almost 5 months ago" so what!!! I just got the bill from my old apartment listing the damages which prompted my review. The carpet placed in the closet was 2 different textures, per your smarter than a 5th grader comment you need to apply that to your tech's logic. Why would you put two different carpet textiles down when they obviously do not match? You did not tell me to go an purchase my own carpet as you only said a small patch of carpet from the closet could be removed to patch in the damaged areas. Citing that the closet is not a visible area where a patch removed would be noticeable. This tech took a huge square out of the carpet within the closet. I was getting ready to return your phone call when I noticed your unprofessional yelp comment, now I don't want anything to do with this company. In conclusion with the service received and your response I doubt I will ever refer you to anyone! Thanks for nothing.