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  • My car was disabled at my home and needed a tow to the repair shop. I used the Roadside Assistance option through my auto insurance. The call was dispatched at 8:35am and the tow was expected to arrive at 9:10. By 9:30 I called and asked what's up. I was informed they were on their way and would arrive in 15 min. By 9:50 I called and asked what's up again. They said there was an accident on the freeway and the driver had to take that call first, it would be an additional 40 min. By 11am I called AGAIN and asked what's up. Well, they FINALLY showed up at 11:20am. If I would have known it was going to take that long I would have cancelled and used another tow company. Also, not once did I receive a call from them informing me of the status of the request. A courtesy call would have been appreciated if they were going to be 2 hours late. They treated my car good and got to the shop quickly, but they have horrible customer communications. I would not recommend this company.
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