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  • Update: The owner reached out to me and apologize. The groomer who was not treating the large dog inappropriately reached out to me and apologized for her behavior as well. This made me feel that the employees are aware that the customers opinions matters and are willing to work on their service to keep them happy. My previous review: "My last visit here was not so pleasant. I enjoyed taking my dog here initially, but the last time I went, I got a bad feeling at drop off and pick up. First, I was rudely told I was an hour late by one of the groomers. After investigating, the gentleman at the desk told the groomer who said I was late that in the book, the time was different (meaning I was correct and on time). I did not receive an apology from the groomer for her rudeness. When I went to go pick up my dog, one of the groomers (there were only 2) was grooming a large dog. He kept barking and the woman kept getting visibly angry with the dog, yelling at him to stop. The reason he was barking is because they had a small dog just wandering around back there with them, and many people coming in and out the door. There was no separation between the groomers and the incoming customers. Although this was not my dog, I did not like the treatment I witnessed. I am not sure what happened to their once great customer service but I will not be returning. "
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