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| - I very rarely write reviews on Yelp, but I have been completely disappointed in the service and care of Banfield Pet Hospital. After moving here in January, I took my dog here on 3 occasions- two comprehensive exam appointments and one follow-up for a vaccine. All 3 were scheduled in advance. The first appointment I waited over 45 minutes before being seen. The second appointment, which was a simple vaccine that they told me would take 10 minutes, I waited almost an hour. For the third appointment, a comprehensive exam, I was told that I could drop her off and pick her up 2-3 hours later. We scheduled a drop-off time for 9:00 am, which I discovered was a joke- they scheduled everyone for a drop-off time at 9:00 am, and there was only one person present to check in numerous people. I waited over 20 minutes just to check her in. When I left they told me they would call me when she was ready. At 3:00 pm (3 hours past what they said pick-up would be), I called. They said that she was still not ready. They did not call me until 4:00, when they told me that she was ready and I could pick her up between 4:15 and 5. Trying to prevent yet another extended wait, I arrived at 4:30. Upon arrival, I was told that she was still not ready. I waited another 15-20 minutes before they finally brought her out.
If I felt as though my pet was getting outstanding treatment it might be one thing, but the care my dog has received there has been average at best, and the utter lack of respect they have for their customers' time has been beyond frustrating. They are always trying to sell you something without listening to what the actual, practical needs of your pet are. I will not be returning to Banfield Pet Hospital.
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