it was ok. I had to wait 20 minutes for my coffee because it was so busy and they only had 2 people working & then they gave my sisters coffee to somebody else so we had to wait another 5 minutes. It took way longer than it should have. The coffee however was very good. I got the chunky monkey frappe & it was amazing. The costumer service on the other hand was bad as the lady who worked there was rude to everyone.