| rev:text
| - In the middle of our stay as I write this. A little bitter about a couple of recent things that want me to click 1*, but 2* is probably fair. I might not argue against a 3*, but Yelp's "A-OK" cannot come out of my lips right now. Anyway, an attempt at a comprehensive review:
Of course individual preferences and reasons for being in CLE will dictate, but I think the location is pretty awesome, but our reason for being here is the Clinic and we don't have a car. Thus, very sweet to walk a few feet to appointments and the hospital. Contrary to other reviews, there is plenty of food, entertainment, and nightlife within a healthy person's walking distance. University Circle is a mile, museums and gardens right there, and Little Italy is maybe 1.5 miles. The clinic has a 24hr cafe too that is really close. That being said, if you arrive by car, it is a small fortune to park it. If you are here for the Clinic, parking there and walking back would be a less expensive option.
Public areas are nicely furnished and clean. Check-in was smooth.
Housekeeping has so far been disappointing. With a capital D. We were greeted on day one with a used pillow lying on the floor from previous guests. That was an ominous start. It has not improved. One day they took all the used towels. Which was nice. But towels are a two-part process. There is take. And there is resupply. Same treatment with glasses. Actual cleaning has been non-existent. Noticed things that were (are) being missed repeatedly that even a lifelong bachelor on a deserted island would clean by sheer accident. We got a nice turn down with chocolates on the first night. Not on any other night though, at least so far.
The bed was uncomfortably soft for one of us (literally one would sink a foot sitting on it), so we asked if by any chance if could be swapped out for a firmer mattress. They have this nice button on the phones that you are to press for "instant service" no matter what is needed. First call using that button was us being told we had called the wrong hotel. Then we were told we needed to call housekeeping, when they were "open". They wouldn't pass on the request. Then housekeeping said it was "engineering's" task. Eventually I guess they shoved a board under the mattress, so it's not completely resolved but is now livable.
So, just tonight, I am basically "stuck" in the room to care for partner fresh out of the hospital. To minimize away-time, I ordered a pizza for delivery. Delivery dude called, said he was pulling up. Went down to lobby to meet, not there. After a minute, realized he might have gone to the Intercontinental -Suites- (same chain but different place). I tried calling back on dude's cell, but he must have had it off due to work. I was standing around and the front desk asked if I needed help. I asked if they could call over to the Suites property and see if a pizza dude was there that was supposed to be here. They. Would. Not. Call.... Seriously. I had to wait for pizza dude to call me again to get him over here. A Motel 6 front desk employee would call another chain if needed, and THIS FRONT DESK WOULD NOT CALL THEIR SISTER PROPERTY TO HELP A GUEST. It is crap like that that, for better or for worse, that might be a very trivial part of our stay, but is such a rude snotty gesture that it will be the defining moment of our experience.
Last complaint, for now. Local and 800 phone calls. $1.25. YHGTBSM. Unfortunately for me the little microprint card attached to the phone was hidden under a desk lamp and I didn't see it until two phone calls in. So they got me.
Lastly, one pleasant surprise. While many hotel gyms don't live up to the hype on their web brochures, the gym here is far better than what I was expecting and what they describe. It might be the nicest hotel gym, outside of spa resorts, that I have experienced.
Ok, really I mean it now lastly. There are more tv stations than many hotels provide also. And wi-fi is free. And there is a tiny tiny fridge for a couple of drinks. And plenty of desk space. So, one might get a 4* experience if don't come across the same poor service and snotty attitudes.
Edit: Wrote essentially same review on the official IHG site, which requires them to approve it before it will appear there. Not surprisingly, they didn't "approve" it.
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