| rev:text
| - This isi by far one of the worst companies I have dealt with. Apparently, the BBB agrees; as it has D rating on its website.
As a previous reviewer stated, they often don't get orders right. They often solicit you to order new supplies thru emails and calls when you don't need them, which can be bothersome. When you state what you need, they often send you what they think you need or what they recommend for the device, which of course is more than you asked for.
They are slow to process insurance claims but quick to bill you before they know what you actually owe. They are slow to apply payments to your account but quick to collect them from your credit card or bank account. I have been dealing with them on claim for an order that was made 4 months ago. The insurer sent out their Explanation of Benefits shortly after the supplies were ordered. Apria is just getting around to finishing the processing of this claim. When you call the billing department over billing questions, the hold time is can be lengthy.
Their billing is confusing. The send you a bill for one thing, you pay it. They send another for that same item, stating that you had a previous balance, that was not reflected on the billing you paid, and therefore a portion,if not all of what you paid,was applied to that previous unknown balance. You learn that when they send the second billing which they now state is for what you thought you paid for in the first billing.
Most of my medical providers will wait until they hear back from insurance, and then charge you based on what the insurance has paid. It is very clear on the billing, what was charged, what that insured rate was, what they paid and what you owe. Apria's billing is totally convoluted. When you call to get clarification you often get erroneous information. If you are not satisfied with the answers and want to speak to a supervisor, the rep will get upset with you and tell you that a superior can't tell you anything more than what she just said. When you repeat several times that you want a higher up, they will accuse you of getting angry and one even threatened to hang up on me.( After I have asked 5 times to speak to a supervisor in the nicest voice I can, and you keep telling me no, on the 6th time I am agitated!).
Everything is done through a central billing office. The Shopton office can't help you on anything once you get fitted with a device. You used to be able to go there and get the supplies you needed but now that is centralized. Every interaction requires calling some toll free number and getting in line. This company is headquartered in CA, and is way too big. The right hand does not know what the left is doing. And that leads to an inefficient and frustrating process for the consumer. If you have other provider options for medical supplies( most insurers have more than one in network supplier), I would recommend that you try another company.
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