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  • I would not recommend coming to this office. I came in mainly because of tooth pain, my entire mouth was hurting and I wanted to find out what was going on. They scheduled me for an appointment, but they only had time to do x-rays. The doctor sat down for all of 2 minutes to look in my mouth and had zero answers or solutions to my mouth hurting, then sent me on my way. Not only was I upset leaving without any insight on my issue but the entire interaction with the doctor was very uncomfortable. Before I left, I met with the finance lady to pay up for my xrays and she was incredibly rude and snotty. EVERYONE hates the dentist, except me. Although, this experience made me not want to go back to hope they might give me answers for my mouth hurting and finish up my appointment.  I called the office manager and explained my situation and she cancelled my second appointment and forwarded my x-rays (that I paid for during my first visit) to the new office I decided to go to. Weeks later I received a bill in the mail. Called several times to try to figure out what it was for. When I finally got through they gave me a false answer, which I discovered after speaking to my insurance. I called, emailed and left messages numerous times and the office manager would not return my calls or emails. So with out response, I wasn't going to pay the bill if they weren't going to answer me. Hoping that once the bill was pass due they would actually call me back. Instead, sent me to collections. After two months of still trying to get a hold of someone who would talk to me at Open Wide, talking to my insurance and being harassed by the stupid collection company, I just gave up and paid the bill. Poor business practice and terrible customer service.  Go here if you are looking to be treated like garbage and pay for a doctor to look in your mouth, charge you and give you zero answers. Central Valley Dentistry is just down the street on 7th St and are much more thorough, respectful and the staff is awesome.
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