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| - My story goes like this. I went in and requested a simple fade and explicitly requested that it be at medium height. I even said "don't give me a Marine hair cut". I took off my glasses and don the cape, the women (who happened to be the MANAGER) who was to cut my hair spun me away from the mirror and started to cut. About 3 minutes later (yeah seriously 3 minutes!!!!! WTF) she stated she was finished, so I put my glasses back on to see what the finished product looked like. How do you think she did, was she such a master that she could give a world class hut cut in record time? NOPE!!! She gave me a high and tight, seriously a damn hight and tight. The one thing I asked her not to do she did, and the shit eating grin on her face said "yeah I know what you said but I don't give a crap, I just want to get back to Facebook". I was so pissed that I just bit my tongue and said nothing or else I'd have flipped out on this lady.
So, I get home and start to check out the magnum opus this Picasso of hair styling had created and I find a HUGE, make that RIDICULOUSLY HUGE chunk of hair the size of two thumbs uncut and sticking out from the rest of the disaster. Seriously WTF!!!!!! I still to this day think she did that purposely because there's no way to miss some shit like that.
I get back in my car and return to the store, I politely wait for another stylist (even though the hair terrorist was free) to take me back and do some damage control. I could tell she was having a hard time saving as much as possible because the blending was SOOOOO bad and uneven however, she did what she could and I appreciate that (oh she also told me that the hair terrorist doesn't know how to do fades correctly because she is classically trained or some crap). This women knew she didn't have the skill set to cut my hair and put me in a booth anyways. Way to go Supercuts, that's taking initiative, after all it's better to take someone's money once and not give them what they paid for so they'll never return than having them wait 10 minutes to get what they came for.
After this very pleasant and skilled young lady is finished fixing the debacle on my cranium I politely request a refund. I actually shouldn't have paid for the hair cut in the first place but I wanted no drama. Nevertheless, I had to drive all the way back here to have someone do damage control so I was not feeling like I owned them any money for any of this fiasco. Of course I had to go through the hair terrorist to get said refund, and that went over like a fart in church. It was obvious that she really really really did not want to refund my money, why, I have no clue. After politely asking and explaining that the requested refund was based on principle, her retort basically amounted to the theory of using it to pay for the second haircut I got, yeah the one where they fixed what she jacked up in the first place. She wanted to keep the money and transfer the "credit" to the other stylist. Seeing how as I was going to use the refund to tip the second stylist anyways and that by this time I was immensely annoyed with the hair terrorist and could handle no more of her crap I just agreed and left.
Moral of the story: Don't come here with any expectation because, apparently you don't need to know how to cut hair to work at this Supercuts or for the matter to even manage the damn place. To be fair though there is at least one talented individual working here.
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