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| - A little back story as to why i was so emotional at the newly renamed Nail Top. I have had my nails done repeatedly at this facility for the past 10 years, I've seen new management and new owners rename and spruce up the place. I've had good amazing experiences and horrible experiences.
A week ago, I experienced the worst nail accident anyone could have and had my pinky nail removed. I can no longer grow a pinky nail due to the damage. Since I had a pretty lengthy remaining acrylic set, I decided to come in to this establishment. After waiting 30-40 minutes, finally I had an older gentleman assist me in the removal of my nails. As nervous as I was I had high hopes. Then he clipped my acrylic and long nails, before taking the tip of plastic nail guide to slowly start separating the top acrylic from the nail bed. I asked him not to as I've had this in the past and have done this at home with a credit card or a thin plastic.
He promised me it would do me no harm. Well he did. He removed a portion of the nail bed from my pinky nail. Trying to remain polite but feeling the anger grow due to the previous trauma I had this week, I calmly told him I could not have him continue to work on my nails. That I would pay him for the half he removed but I could not have him touch my fingers anymore. He, due to his English levels had a hard time understand me, this I repeated various times the area he removed nail bed from me. He tried to explain to me that he would buff my nail and paint over it.
Getting more and more upset I explained to him that he could not if my NAIL BED was exposed due to his own recklessness to try and do a quick job. He then brought out acetone to attempt to remove them. Which I did not consent to due to my NAIL bed being exposed.
Quickly the owner came and attempted to help me fix the problem. She is an extremely sweet woman who will do whatever she can to fix the problem, normally switching clients to attempt and fix the situation.
The tech I had, arrogant and ignorant, told me that I could have this happen to me at any shop (which granted I could at any second rate cheap shop). Being knowledgeable on nails and watching various YouTube videos, he could have easily soaked my fingers in acetone in the long wait I had. The acrylic would have melted off and he could have scraped it off with a small cuticle tool or another spatula type instrument, saving my nail.
The trauma I've experienced this week and the new trauma my other pinky nail has is enough for me to advice against the men in this shop.
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