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  • We were very excited about the Dog Den because of how they advertise the open interaction with other dogs. This is the first time our Bukowski was going to be apart from us, so we thought the company of the other dogs would keep him busy instead of the anxiety of a crate for several hours a day. It turns out we have some mixed feelings about the place a few days after picking up our dog. While it was very easy to set up an appointment online and get all of our pet's info sent in electronically, there was not much in the way of personal customer service. The guy who runs the place seems ok, but he is not very personable at all. I still don't know his name, as he never introduced himself. He didn't offer to show us the facilities or anything at all. I don't want to judge the place too much on this guy though, maybe he's just not a people person... What bugs us the most about the experience is that when we picked the dog up, we immediately took him outside to relieve himself and he did. It was apparent that he had been waiting for some time for a chance to "go", but we figured that maybe we just caught them between potty breaks. But then he had to go as soon as we got home, and finally he peed in the house about an hour later. This is when we started to question whether our dog was getting the care we expected and paid for. Finally, after a full day of weird behavior (lethargy, constant sleep, constipation) we noticed he was licking at his undercarriage a lot more than usual, so we checked it out. Turned out he was very irritated and had some discharge from his urethra. After a $200 trip the vet, come to find out he has a skin infection and UTI as if he had been holding in his pee. All in all, the place was affordable (not as much after the trip to the vet), but I think you are probably more likely to find a cleaner, more friendly facility elsewhere.
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