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  • Update: The owner reached out to me via email and is issuing a refund check. It's nice to see that he takes feedback seriously and values business. I won't be going back to the Tempe location but the Indian School location seems really good (review coming soon). I will keep my membership. I have been seeing Alexis to get my hair cut and every time I see her she says, "I keep forgetting to put notes in the system about what type of haircut you like" and this last time I heard her tell another customer the same thing. Kind of annoying that she just can't get it together and show her clients that they're a priority. Also, last visit I was promised a 3.3oz 3-in-1 but they were out. Alexis said she'd put an alert on my profile so that I would get it the next visit. Guess what....she forgot to put the alert in so I didn't get it this visit either. Such a poor experience. Get it together girl! The last two haircuts I have gotten were really bad. My sides were uneven and I don't think she really knows what she's doing. Plus she's S L O W! I don't mind if a hair stylist takes their time to cut someone's hair but do a good job! I usually go in with my boyfriend and we get our haircuts together. He has Felicia cut his hair and last time she cut his hair, he went across the street, ordered and ate lunch and then went to Dunkin Donuts to get me some coffee and came back and Alexis was STILL cutting my hair...and it wasn't even a good haircut. I could have probably gone to Great Clips and gotten a better haircut...at least it would have only cost me $10. Last visit she was telling me how Felicia is always back to back and that her and Raymond take the overflow. Yeah, there's a reason for that...because Felicia gives awesome haircuts and the other two don't. Speaking of Raymond....what an attitude on that guy! So my boyfriend usually sees Felicia for his hair and one week Felicia wasn't there so he had Raymond do it. I thought it looked good by he said that Raymond didn't ask how he wanted his neckline and that he wasn't pleased. So this last time Felicia was working so he requested her and I requested Alexis, both of who had clients and Raymond was free. Raymond checked the computer and saw that we didn't request him and was PISSED. Anyway, I'm glad I pay the $26 for unlimited monthly haircuts because I'll have to go to a different location to have this mess fixed. Sorry Keep It Cut Tempe, I'm out.
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