My wife and I have both bought bikes from them and the service has been fantastic. The sales team if very relaxed in giving you space and very knowledgeable when it comes to their new and even used bikes. Steve the GM at the store has always made every transaction very easy and painless which is all anyone could ever ask for. The service and parts manager Dan always know what the latest parts are and have the best prices I've seen which even rival online stores. Bottom line is they have earned my loyalty and love what they offer in customer service.