The guy did a really good job. I forgot his name but i felt every knot undo themselves as he was massaging. I give them a 3 because my appt was at 2 pm so i was told to arrive 15 minutes early and i got there At 2pm they got me back about 2:10 and my massage ended at 2:40... umm I understand i got there late (i guess) but that was nowhere near an hour massage and i was still charged full price plus tip. So i wont be going back.