If I could give less than a star I would. They are useless and all they do is say sorry when they make a hUGE mistake. They shipped my replacement phone to another state AFTER I told them I will be out of town. They offered to send it wherever I would be and over night it. After numerous phone calls and speaking to everyone and their grandmother, no one was able to help me. Now I will be without a phone, because of their stupidity! Spoke to manager named Trish..... She was useless!! Asked to speak to her manager and she wouldn't give me his phone number but that she would have him call me..... Yeah right!!! Worse service ever!!!