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| - We own a Tri-level home. On 11/5 we had a serious flooding in our upstairs bathroom which flooded 2 bedrooms hall and staircase, then flooded through family room ceiling and destroyed all carpeting for the above and drywall ceiling and carpeting below. By the time we went through the restoration process; drying out --eliminating mold potential etc.; we were totally exhausted & due to the holiday season very pressed to get bids etc so we could finalize our insurance claim and get the restoration process completed before end of year. By the time we were ready to replace floor covering it was 2 weeks before Xmas ! We shopped Home Depot , Carpet Closeouts on Cave Creek rd. and also had an independent contractor bid the labor only, with us buying the material. We wanted to upgrade the downstairs family room to tile or laminate as this was the second time that area had flooded. However, after trying all options, we just couldn't make the budget work to do this. Then my wife just happened to stop as a last resort at AZ Flooring Direct on T-Bird (near our home) . WHAT a game changer ! The Mgr- Jim Pollock really worked with my wife to the point that not only were we able to upgrade to a higher quality tile than any we had priced---but it was .40cents per sf cheaper ! The carpet was a better quality for slightly more cost than we had seen. The clincher was that their installed price was about 25% less ! And they could guarantee completion before the end of December. On 12/12, we gave Jim the order----and due to what he had saved us in material & labor cost, we were able to also replace the carpet in our MBR,( which was NOT part of our flood claim), and still stay within the claim settlement we had received from our insurance co.. On 12/21 they began installing the tile in our below ground family room. There was no way to move out the large pieces of furniture---which meant doing 1/2 then waiting to set & grout then move all over to the other half. A LOT OF LABOR !! Martin and his father were the installers for the tile. They worked over 22 hours to get the job done ! It was a beautiful installation of a hexagonal shaped room ! Right behind them on the 23rd, Fernando and his crew of "magic carpet installers" came in and installed all 3 bedrooms & two stairways , in about 6 hours, including removal of all old carpet ! The whole job is absolutely beautiful ! Their craftsmanship and courteous, "we want to please you" attitudes were all so special. They also left us extra tile & carpet for future repairs.
So after 6 weeks of a disaster, Arizona Flooring Direct gave us a "Christmas Miracle" !
Thanks to Jim Pollock, Martin & Father, Fernando & crew, Gabe in scheduling & Scott the owner------HAPPY NEW YEAR !!! WE OWE YOU ! WE WILL RECOMMEND YOU; WE WILL BE DOING THE REST OF OUR HOME AS SOON AS WE CAN AFFORD----WHO WE GONNA CALL ? THE FLOOR BUSTERS AT AZ FLOORING DIRECT !!
Sincerely with Best Personal Regards,
Gary & Mac B
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