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| - My husband and I lived Stonegate Village for 1 year and 3 months (2013-2014). When we first moved in, we had some issues with the kitchen sink and our AC. The company was very quick at sending out maintenance to help us solve the problem. They would come multiple times to make sure the issue was resolved, which was great.
After we renewed our lease, we found out that we needed to relocate due to a job. The company does not allow for people to terminate their lease for a fee. Therefore, we needed to either find a sublease or pay the remaining months that we owed. They were kind of helpful in providing us tips on what to do to find a sublease, however once they found out that we were no longer living there and potentially not their customer anymore their customer service declined very quickly.
Luckily, we were able to find someone to sublease our place. The office was flexible in having all parties sign paperwork by e-mail. However, once we had to figure out how to transfer utilities to the sublessee, Royse and Brinkmeyer was not as helpful. They told us that we needed to transfer over gas and water on our own with some paperwork provided by them, which was fine, and they can help us transfer the electric account over to the new tenant. We did our part in transferring over the gas and water account but Royse and Brinkmeyer did not hold up their end. A month after we moved and the new tenant was living in our sublease apartment, I received a bill from the electric company. I called the office to figure out what happened and how we can transfer the account over. The receptionist kindly transferred me to the staff member oversees this matter. I didn't reach her and left a message. I never received a call back and maybe because she knew I was unhappy with the situation but that doesn't excuse her from not returning a customer's call regarding a lease that they are currently on. Our sublessee was able to reach the individual I wasn't able to and found out that they couldn't transfer it over due to her name being spelled incorrectly or something where the electric company couldn't complete the transfer. Therefore, the sublessee had to do it herself. We don't mind doing these things, however if Royse and Brinkmeyer told me that they were going to take care of that for us then they should have done their best to solve the issue and not just let it go. Also, they have my phone number so they could have just called and explained the situation and ask for me to do it. Therefore, I give them 3 stars.
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