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| - I've only been to this location roughly 4-5 times in the past two years simply because they ALWAYS get orders wrong, the food is cold, or the customer service is completely horrible. Tonight I went with my sister to get some late night cravings and were very disappointed in the 'manager' on duty because she not only was texting in clear view rather than helping with the 3-4 cars behind us, but she went to the point of even leaning over to start texting. All we ordered was a small fry, 2 medium milkshakes, & a package of cookies. All which took well over 5 minutes to even get. Secondly, the 'manager' kept touching her clothes, face, the window seal, and her cell phone and assumed we'd still want our food. That's nasty and unsanitary. We were nice enough to just say we saw her texting even though there was more to the decision of wanting a refund for the food she specifically touched. Regardless of telling her we didn't want anything besides the milkshakes she still went to the back and handed the nice young lady with red hair (sorry don't remember her name) a bag of cookies and told her we didn't want them because we saw her texting. No sweetie, you kept touching your clothes, your face, your dirty phone, and the dirty window seal. I understand she is pregnant and may need to lean over sometimes, that's fine...just wash your hands if it's touching unsanitary locations. I can say the customer service has come a long way since the very first time of ever coming to this location...it's not perfect but definitely getting a little better. On the other hand the preparation of your food, the quality (hot when suppose to be hot and cold when needs to be cold) still has a long way to go and the sanitation of the employees as well. I don't expect fast food to be anywhere near perfect, but at least TRY! Seriously need to consider having mystery shops during the evening / night to see what really goes on in the business.
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