rev:text
| - My family and I have come here many times in the past and had great service, but tonight ruined it for us all. We came in and the place was nearly empty. Sat down, ordered, got our appetizers 30 minutes after ordering, and the entries took AN HOUR after that to come out. I know people are dramatic but I'm being totally serious. Our food came out super cold and bland, it was gross. My father called the manager over and he had such attitude and was not professional at all. He offered to re make our food, but after waiting forever for crappy quality, we didn't want to wait any longer. He then said "we'll tell me what you want me to do then." My after became very upset and the manager walked away without offering any way to fix the situation! Our server was very attentive and we assured him it was not his fault, we were very upset with how the manager spoke to us. The manager came back and was cutting off my father with every word being very rude, defensive, and unprofessional. After countless arguments our food was paid for, and we left a big tip for our waiter for being so patient. Management needs to learn a lesson in customer service. We will not be going back to this location.
|